DISPATCHER / SERVICE COORDINATOR / ADMIN - Downtown Baltimore Office
Call Lori for info! 443.563.1811 - Apply online or email me your resume:
We are currently searching for a skilled, high-potential, enthusiastic DISPATCHER to provide exceptional support to our Service Techs working out of our Baltimore Location. If you have experience in Dispatching and possess a positive and enthusiastic approach to customer service, we want to talk to you! You must be smart, independent, able to make decisions and be able to multi-task in a fast-paced Office environment!
Come join our growing team! Guided by values of extraordinarily reliable, same day service and strong customer relationships, we’ve grown over 20 years to become one of the leading residential & commercial plumbing companies in the Baltimore-Washington region.
The service dispatcher schedules technician appointments at customers' homes and facilitates communication between technicians, customers, and the company.
This position will include a rotating set schedule that includes Wednesday evening and every 3rd Saturday. It is Full Time / Hourly
This position includes Administrative Duties that include end-of-day closing, reports, etc.
Required Knowledge, Skills, and Abilities:
Experience in a Service Industry that does Home Improvements (Plumbing, HVAC, Electrical, Remodeling etc...) is helpful.
You are the liaison between the residential customer, the Service Technician, the Service Managers and Customer Care Department.
Customer Service skills / Customer relationship management
Microsoft Excel Experience
Ability to manage competing demands
Strong attention to detail
Our company has a strong philosophy of compensating the highest quality people with the highest pay in the industry. In addition to a competitive base salary, we offer our staff a robust Bonus structure that rewards top performance, and a strong Benefits package including a matched 401K, Health Insurance, and PTOBenefits Include:
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.