Customer Service Representative - Full Time Call Center CSR - Baltimore MD location - NOW HIRING!!!

Baltimore, MD posted on March 9

Customer Service Representative - High Volume Call Center CSR - Full Time!  


We are currently searching for a highly-talented Customer Service Representative in our downtown Baltimore headquarters - to provide exceptional service to customers throughout the Baltimore/Washington Metro area.

If you possess a positive and enthusiastic approach to customer service, we want to talk to you!!  Are you outgoing & friendly, with good communications skills?  Really care about taking good care of customers?? Solid computer skills?  Can work a flexible schedule that includes day shifts, weekends till 5pm, and some evenings until 9pm?  

Our 'perfect' candidate might have Call Center CSR experience.  Or maybe you've been in retail, looking to make a change to an office environment...  We're BUSY so if you like a fast paced position, call us!  You can respond to this posting, or email me your resume:   


Come join our growing team! Guided by values of extraordinarily reliable, same day service and strong customer relationships, we’ve grown over 20 years to become one of the leading residential plumbing companies in the Baltimore-Washington region.

 Customer Service Representative:

The Service Representative will uphold the company mission to provide a world class customer experience and best in class customer satisfaction within the Customer Care Department.  The Customer Service Representative turns customer service inquiries into sales opportunities. The CSR provides customer service support to both our customers and to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely and efficient manner.  The Customer Service Representative will act as the customer advocate to ensure that our brand promise is delivered with every customer interaction.

 Essential Duties and Responsibilities:

 Handle inbound phone calls for service requests, processing and verifying the accuracy of customer information by utilizing our software and customer information systems

  • Converts customer service inquiries into sales opportunities
  • Initiates required response and action to customer service requests for customer order changes, including the maintenance of order/customer account files and immediately communicates changes to the appropriate personnel/departments
  • Delivers best in class service to both internal and external customers
  • Read and understand departmental memos, promotional materials, procedure changes and implements those process and procedures immediately
  • Coordinates the response for difficult and/or unusual situations or requests
  • Responds efficiently to customer inquiries and resolves all customer service requests
  • Closely follow company and departmental procedures to ensure consistency, accuracy and quality
  • Provides input and suggestions to the Customer Care Manager to further enhance the customer experience.  


Strive to achieve sales goals; Probe for additional sales opportunities (cross-sell); Remind previous clients of recommendations made by technicians and assess current needs; Perform clerical and administrative support to ensure clear communication; Assist with inbound customer service inquiries as needed and maximize sales opportunities.  

  • Requirements:

    -MUST have customer service and some selling experience

    -Ability to type 35 wpm with accuracy

    -High School Diploma or GED

    -Clear, professional, friendly speaking voice

    -Attention to detail and organized

    -Flexible scheduling availability

    -Excellent Attendance and Punctuality will be REQUIRED


Knowledge Of:

  • Delivering exceptional customer service through inbound, outbound calling and email.
  • Selling principles
  • Basic Business Math and Calculations
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Basic methods and practices of financial and general record keeping
  • Telephone sales experience in a Service environment highly preferred

 Ability To:

  • Able to convert customer inquiries into selling opportunities
  • Multi task and communicate effectively in a fast paced call center environment
  • Understand and carry out oral and written directions independently
  • Build rapport while identifying customers’ needs
  • Make accurate mathematical calculations
  • Maintain computerized files and records
  • Establish and maintain effective inter-departmental relationships
  • Great voice!  Friendly, Enthusiastic!  High Energy!
  • Excellent communication skills!  
  • Very "Customer Service" focused - We LOVE our Customers! 
  • Work a flexible schedule that may include evenings, weekends and Holidays

Benefits Include:

  • $0 Deductible Health, Dental, Vision Insurance
  • Short Term and Long Term Disability
  • Term Life
  • Company Matched 401k
  • Up to 3 Weeks of Paid Vacation
  • Team building/company sponsored family events